At Olio Piro, we want you to be completely satisfied with your purchase. Please read our return policy carefully:
Any unopened products can be returned for a full refund, excluding the cost of shipping to and from you. This applies even if your order initially qualified for free shipping.
You have the option to ship the product back at your own expense or request a return shipping label from us. If you choose the latter, the cost of the return shipping label will be deducted from your refund.
Opened Extra Virgin Olive Oil Products:
We understand that you might want to taste our Extra Virgin Olive Oil to ensure its quality. Therefore, we offer a refund for one opened Extra Virgin Olive Oil product per customer, per year.
If you return an order containing multiple Extra Virgin Olive Oil bottles, we will refund only one opened bottle and any unopened bottles returned.
Opened Balsamic Products:
Unfortunately, we cannot offer refunds for opened Balsamic products. We encourage you to reach out to our customer service team with any concerns you may have about your purchase.
For our valued customers placing international orders, please be aware that you are responsible for any customs fees associated with the entry of the goods into your country. These fees are determined by your country's customs authorities and may vary. If you choose not to pay the custom fees required for entry, Olio Piro will not be able to refund the products unless the items are returned to us in sellable condition. It is crucial to understand and comply with your country's customs regulations to ensure a smooth delivery process. If you have any questions or concerns about international shipments, please contact our customer service team at email@example.com before placing your order. Thank you for your understanding and cooperation.
How to Initiate a Return:
To initiate a return, please contact our customer service team at firstname.lastname@example.org within 30 days of receiving your order. Provide your order number, the reason for the return, and specify whether you will be shipping the product back at your own cost or would like to request a return shipping label.
Once we receive and inspect the returned items, we will process your refund within 2business days. The refund will be issued minus the cost of any applicable shipping labels.
If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team at email@example.com.
Thank you for choosing Olio Piro. We appreciate your trust in our products!